Spotlight Features

Microfunding sites such as Kickstarter, Indiegogo and newcomer ClickStartMe are making it possible for entrepreneurs and inventors from small-scale to established companies to get the momentum they need to put out a product. One category that is seeing a lot of activity is sports and fitness. New ca...

2013 is just two weeks old, but executives in the mobile CRM space have a clear idea of how they hope the rest of it will unfold. What they want, in a word, is more: more mobile CRM functionality; availability on more devices; more vendors supplying applications. More mobile CRM is indeed on the way...

Mobile devices are changing both how customers get in touch with call centers and how companies respond to those calls. The days of customers sitting at kitchen tables on landlines waiting for agents to answer their calls are gone. Now, they're calling from smartphones and clicking on apps, and call...

With the holidays in the rear view mirror, many who did too much indulging have begun to notice a bulge that they may want to lose in the new year. It is easy to make and subsequently break new year's resolutions -- but the convergence of technology and fitness could help make it easier to keep them...

The 2013 International CES is in full swing, and it's easy to get caught up in all the hoopla over the latest and greatest tech gizmos on display. However, this is a cycle that repeats itself annually, and what's hot in Vegas this week may cool down faster than you can say "OLED." A year ago, OLED, ...

Even when Darien Gold's pilates clients aren't in her studio, they can work on their moves by following the instructions and imitating the positions on her mobile app. Gold uses the app to expand the reach of her business, according to Bharath Lingam, CEO of PurpleTalk, which worked with Gold to dev...

Call center software can now identify everything from anger to dissatisfaction in the voices of customers. Since call centers are all about voices, it makes sense to analyze those voices in order to provide better customer service. The field of voice analytics, in fact, has become a big business. B...

Despite the arrival of a plethora of new tablets and Ultrabooks, plus a new operating system from Microsoft that was expected to drive PC sales, 2012 was a gloomy year for chip manufacturers. As any confident gambler might do when the chips are down, the leading consumer electronics original equipme...

The world cheered -- well, at least the nerds cheered -- when Google's autonomous cars drove 1,000 miles with no human intervention and another 140,000 miles with occasional human intervention in 2010. Since then, the cars are still tooling about in a series of tests as early fans watch them in acti...

You're not imagining things if you're noticing more mobile network brands than ever before. The newcomers are MVNOs -- companies that lease spectrum from major networks and resell it to end-users. It's easier than ever to escape the clutches of a cellphone contract by taking advantage of some of th...