Spotlight Features

Nothing is as heart-wrenching to an e-tailer as watching a customer abandon a full cart just seconds before consummating the deal. To be so close yet so cashless is more than frustrating; it's harmful to an e-tailer's health. A virtual armory of tools are in use to woo, cajole, prompt and push consu...

Moving a company into cloud computing changes a lot more than just where the servers happen to be located. For instance, tech support might move out the door as well. In some cases, tech support workers may still have their desks, but they will no longer be their company's go-to guys when a problem ...

Email was born sometime between 1965 and 1970, depending on how you define its genesis, and by 1980 it was considered by many to be the killer app. It drove the proliferation of PCs in the workplace and allowed people all over the world to work together. SMS texting and tweeting can take some credit...

The older bits of the world's accumulated knowledge, bound together in volumes of printed books and magazines, are slowly disappearing. Out-of-print renditions often disappear forever. Libraries with limited shelf space often replace seldom-used titles with newer tomes. A far smaller portion of prin...

Nobody, not even Facebook founder Mark Zuckerberg himself, has yet successfully produced a proven, sustainable and scalable business model that can satisfactorily monetize the vast ecosystem of the social networks -- Facebook, MySpace, LinkedIn, Twitter, etc. The reason for this could be rooted in ...

For some companies, the decision to move to the cloud is a no-brainer -- especially if they limit their planning to pure number crunching. Without a doubt, the savings for such a leap, both explicit and implicit, can be huge. Still, though, there are technical issues to consider, not the least of wh...

It's been nearly a decade since the Internet bubble burst in 2001, and the intervening years have seen the rise of powerhouse companies such as Google, MySpace and Facebook, which have helped broaden the scope of what was once referred to as the "Information Superhighway." The Internet was once limi...

As with any new technology, there are special considerations that must be taken into account when deciding how or whether to implement a cloud-based application. These are early days for cloud computing, which means the planning process must move off auto-pilot. Here are some of the things companies...

Job insecurity combined with financial fear-mongering has consumers slashing their budgets. Cell phone and premium TV services look like easy items to eliminate. Typically, however, those services tie users to contracts as well as three ugly words: early termination fees. Can customers break those c...

Having joined the business software company in 1996, George Klaus, chairman, president and CEO of Epicor, is hardly a newbie by industry standards. However, he tells CRM Buyer that all of his executive team has been with the company even longer -- long enough, in other words, to have weathered sever...