Spotlight Features

Mobile computer users have always accepted that their devices were only mobile in the sense that they could be taken from one wireless access point to another. Accessing the Web at any point in between -- in other words, over most of the globe -- was problematic at best. However, with the release of...

The adoption earlier this month of a new e-mail security technology by e-commerce merchant Amazon.com, Internet service provider RoadRunner and Internet security firm IronPort Systems signals what industry watchers say might be the start of a trend that will harden e-mail from phishing and spamming ...

This month the U.S. Supreme Court is expected to decide MGM vs. Grokster, the case that could determine whether or not a peer-to-peer (P2P) company can be held liable for illegal activity on its network. The decision is key, but the future is also being shaped by the marketplace. The digitization o...

The European Union (EU) has been slowly and steadily gaining strength and momentum and has today become a major financial challenger to the U.S. Of late, however, most of our economic focus has been on China, due to the enormous current-account deficit that the U.S. has created with that country. It...

Most great, successful corporations do not own a single global iconic name brand identity, clear and free of conflict or confusion. Finding a name to be yours as a solid intellectual property asset is vital to coping with all the confusion surrounding new positioning and new borderless marketing. As...

Pay us 4,000 pounds (US$7,290) by July 1. Or go to jail. That's the message from the BPI, the Big Four record labels' UK enforcer, to the mother of 14-year-old Emily Price who downloaded songs from the Net without her 53-year-old mother knowing. The BPI (British Phonographic Industry) has been carry...

A new call center just opened in Navi Mumbai, India. It won't be making the headlines for being a new monster facility with impressive clients and well-known managers. But this modest business, Purple Support Services, has more to teach us about call center operations and IT outsourcing than any oth...

Chief risk officers aren't just for banks anymore, but analysts say the position still is only necessary for certain companies. A position that first appeared in the financial services industry to deal with a bundle of compliance and security issues, chief risk officers, or CROs, are now spreading t...

A lot can be drawn from watching the initial moves of a new CEO. In Carly Fiorina's case those moves were building an empire and driving a fast path to becoming the largest company, as well as the most visible CEO, in the segment. Both goals were achieved, but afterwards Fiorina lost focus and ult...

Online marketers are in a quandary. Their customers prefer e-mail as a vehicle of communication, but spammers have poisoned that well, making it very difficult for legitimate advertisers to deliver their messages to their loyal customers. However, Think360, a marketing firm in Austin, Texas, thinks ...