Spotlight Features

Before the advent of the Internet, telecommuting was considered an abnormality, something done in rare circumstances by select individuals. However, when broadband connectivity became widely available, telecommuting opportunities became more common. Surprisingly, after a few years of healthy growth,...

While credit card companies research and develop new anti-fraud measurements, alternative payment solutions providers are cashing in on the demand for online security and customer choice. Alternative payment solutions are often less expensive for the merchant and can be easier to use than setting up...

Convergence has been an ongoing goal for telecommunications suppliers in recent years. Today, cable companies sell not only video but also Internet access and telecommunications services. Recently, they have begun to get ready to deliver wireless services, which would enable them to deliver a quadru...

The most pronounced vendor battle we saw this past year was the battle between Microsoft and the open-source community. This one was particularly strange to watch because it seemed that both sides were doing more to help, rather than hurt, the other. Almost every time a large number of open-source ...

An industry forecast released this month by Wellesley, Mass.-based Mobile Ecosystem, a wireless industry consultancy, indicates that wireless carriers in 2006 will be launching a new "wave" of multimedia and entertainment applications on new, 3G networks. A copy of the forecast by analyst and founde...

Those who claim that racism, sexism and homophobia run rampant in the San Francisco Police Department got some high-powered ammunition last week. Videos posted on the Web showed police officers participating in outrageous acts -- an embarrassment for the city and a strong demonstration of how techn...

With 2005 nearly done, it's interesting to look at the lessons learned and insights gained in customer relationships overall and CRM's response to them specifically. A seismic shift is happening in CRM today. Foremost of these is the shift from transactions to trust -- and if your pipeline has been ...

'Tis the season to read about e-tailers' dreams of record-breaking profits during the holiday shopping frenzy. Meanwhile, amid anxious promotions and analyst promises, there are plenty of credit card companies with their own holiday hopes. Remember, merchants pay tiny transaction fees that add up to...

The roles of customer relations managers have been made more complex by both globalization and the virtualization of organizations. Clients initially encounter customer relations managers during the sales cycle. In some outsourcing firms, the chief executive officer is also the main client relation...

Leading up to this holiday gift-buying season, the home has become a high-tech focal point. Individuals can now collect content on digital cameras, televisions, and stereos and then send it to various computers via wireless LANs. "Wireless enabled devices are on many shoppers' wish list this holiday...