Exclusives

Bozeman, Montana-based RightNow Technologies is a major player in the on-demand CRM space. In an interview with CRM Buyer, RightNow CEO Greg Gianforte explained that unlike hosted CRM leader salesforce.com, which has its roots in sales force automation, RightNow focuses primarily on customer service...

As the writer of several top-20 MP3.com hits last year, Paul Korda's perspective on the convergence of technology and music comes from many years of working as a musician and songwriter. He has seen the old technology meet the new -- and has witnessed the transformation of monolithic Big Music into ...

Lucent's Mobility Solutions Group has been working to meet the needs of the world's mobile service providers, including traditional wireless carriers and emerging third-generation (3G) mobile operators. Paul Mankiewich is chief architect and chief technical officer for Lucent's Mobility Solutions Gr...

Without measurement, organizations that rely on the Internet for all or part of their business cannot identify problem areas, monitor user compliance with service-level agreements or fully understand users' online experience. Lloyd Taylor, vice president of technology and operations at Web performan...

Network Appliance, which initially focused on network-attached storage, or NAS, in recent years has moved toward offering a broader spectrum of storage technologies, including iSCSI and SAN. The move apparently is paying off: In its second quarter of fiscal 2004, NetApp's revenue rose to $275.6 mill...

The seemingly unstoppable tide of junk e-mail known as spam has resulted in several different technologies and approaches to combat inbox clutter, but one tactic has recently gained the attention of major ISPs such as Yahoo and MSN: e-mail postage. Goodmail, a startup with the motto "restoring trust...

Larry Kramer founded MarketWatch.com as part of a joint venture between Data Broadcasting Corporation and CBS back in 1997. After years of turmoil, the company, which publishes business news and financial information and tools, achieved profitability in the fourth quarter of 2003 and for the year as...

RealNetworks not only provides the RealPlayer platform for delivering digital media across a multitude of devices, but also delivers subscription music through its digital jukebox, Rhapsody, and has just opened a download store. Such an array of tactics is what it takes to conquer the growing digita...

Jerry Ungerman, president of firewall leader Check Point Software Technologies, oversees the company's worldwide sales, marketing, business development, product management and technical services. The E-Commerce Times spoke with Ungerman last week, on the eve of the company's release of its new Inter...

In the world of P2P client software, there are two major contenders to the throne: Kazaa and Morpheus. In contrast to the many lesser-known file-sharing clients, both Kazaa and Morpheus have astonishingly high download numbers. Last week, we talked with Phil Morle, CTO of Sharman Networks, which mak...