Exclusives

For many e-tailers, online chat is a closer. Packaged and offered up to site visitors as a service, it provides an opportunity to close a sale when an uncertain customer wavers. Retailers were early adopters of this technology precisely because of the distinct return on investment, Conversive CEO Ro...

This summer, Bob Lyons was tapped to lead Avaya's contact center division. The new general manager and vice president of customer service applications -- a relatively new position at Avaya -- joined the company at a crucial time. It was in the midst of reorganizing its operations around three busin...

Over the past eight years, HP has quietly built itself a solid constituency in the Software as a Service community. The company offers a huge range of applications hosted in the cloud -- almost its entire IT portfolio, in fact. That is why the company views the current economic crunch with equanimit...

Over the past eight years, HP has quietly built itself a solid constituency in the Software as a Service community. The company offers a huge range of applications hosted in the cloud -- almost its entire IT portfolio, in fact. That is why the company views the current economic crunch with equanimit...

Over the past eight years, HP has quietly built itself a solid constituency in the Software as a Service community. The company offers a huge range of applications hosted in the cloud -- almost its entire IT portfolio, in fact. That is why the company views the current economic crunch with equanimit...

Syncplicity, a startup online data management company, announced last October the closing of its post-seed funding round for $2.35 million. The company offers an automated, all-in-one service for online and offline file syncing, backup and sharing. Silicon Valley-based True Ventures led a group of p...

Syncplicity, a startup online data management company, announced last October the closing of its post-seed funding round for $2.35 million. The company offers an automated, all-in-one service for online and offline file syncing, backup and sharing. Silicon Valley-based True Ventures led a group of p...

Syncplicity, a startup online data management company, announced last October the closing of its post-seed funding round for $2.35 million. The company offers an automated, all-in-one service for online and offline file syncing, backup and sharing. Silicon Valley-based True Ventures led a group of p...

Blockbuster on Tuesday threw its hat into the increasingly crowded ring of set-top boxes with the announcement of a deal with hardware maker 2Wire. Blockbuster's system will bring video directly to viewers' televisions on demand via a broadband Internet connection. The move follows similar offerings...

Blockbuster on Tuesday threw its hat into the increasingly crowded ring of set-top boxes with the announcement of a deal with hardware maker 2Wire. Blockbuster's system will bring video directly to viewers' televisions on demand via a broadband Internet connection. The move follows similar offerings...