Exclusives

It's important to recognize that "CRM is growing up," said Xactly CEO Christopher Cabrera. "It's becoming more useful to the CRM user, who is predominantly the sales rep or whoever is managing the customer relationship. The sales performance management, or SPM, space is on a collision course with CR...

The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships ...

Salesforce VP Lynne Zaledonis drives product marketing and sales enablement for Sales Cloud. In order to succeed in the age of the customer, companies need to understand that the new cloud, mobile and social world we find ourselves in "has produced trillions of pieces of customer data, and it's tota...

Oracle Vice President Des Cahill is the company's head CX evangelist. An expert in B2B software and marketing, Cahill has spent most of his career in Silicon Valley, helping companies develop, refine and tell their stories. One of the main CRM challenges businesses face today is adjusting to the era...

SugarCRM cofounder Clint Oram is one of the original architects and developers of the Sugar application. He currently serves as the company's CTO. The biggest CRM challenge right now is that "technology is changing the way customers work with companies," Oram said. "I want the company that I do busi...

One of the essential draws to open-source software should be superior product documentation. Well-written user guidelines are a key strategy that software developers should use to increase an open-source project's growth and user adoption.

In this exclusive interview, LinuxInsider discusses with Simon Chan the viability of the PredictionIO project and the need to make machine learning more developer-friendly.

Fedora is perhaps one of the hallmark Linux distributions. It is sponsored by Red Hat, the commercial developer of Red Hat Enterprise Linux. Red Hat's investment in the Fedora community is collaborative. Fedora Linux releases often provide RHEL developers with a field test environment that incubates...

The consumer electronics industry has a secret ingredient: the Tizen operating system. It is alive and well and may control a device you now use or the next one you buy. That might surprise some early adopters who watch eagerly for the next bleeding-edge electronics device. Many of those who have he...